Only 16% of customers feel truly understood. Are you ready to lead the shift?
CX IN 2030: FUTURE OF THE OMNICHANNEL CONTACT CENTER MAY 19, 2026 | 12PM EST
CX IN 2030: FUTURE OF THE OMNICHANNEL CONTACT CENTER MAY 19, 2026 | 12PM EST
2030 is closer than it looks. Is your CX ready?
Right now, only 16% of customers say their experiences feel personalized. By 2030, "generic" support will be obsolete. To stay ahead, leaders must transition from reactive service to predictive, autonomous, and deeply connected journeys.
Join this series to hear from practitioners and technology leaders on preparing for 2030 today. Sessions will focus on:
- The Future of Omnichannel: why organizations must move past multi-channel to ensure a connected approach
- Intentional Support: Why technology must be paired with strategy to see maximum results
- The 2030 Toolkit: The essential tech stack for the next decade
Stop playing catch-up, start preparing for the CX of 2030 today.
YOUR CX IN 2030 FEATURED SPEAKERS:
Brooke Lynch
Divisional Director
United States
Brian Cantor
Managing Director, Digital
Customer Management Practice
Audrey Steeves
Content Analyst
Customer Management Practice
Nirmal Mukhi
Chief Architect
United States
Chris Arnold
VP, CX Strategy
United States
